My wife loves Kirklands stuff
My favorite shop n the outlets. Awesome selection of all kinds of items. And even better prices
Great selection, great prices. Love Kirkland's!
I do like many of the things in the store. However, the staff were too busy chit chatting to be of much help. I purchased an over the door mirror, which was not too heavy, but was challenging to maneuver through the store and out to my car. It would have been nice if I was offered some help, but I didn't even get a thank you when checking out. This is a store with many Christian themed items, however, a more Christian approach to customer service would have been appreciated. Hopefully this is an isolated incident.
I purchased a sleeper couch on 6/16/15 for a spare room which is rarely used. We recently noted the stitching was splitting along the tufted back. I called customer service and waited several hours for a call back. I was then referred to corporate customer service due to the length of time since my purchase. The customer service rep said there was nothing they could do since they probably do not have the item anymore. They also do not offer any repair services or credit towards repair. I asked for a manager and was transferred to a voicemail to leave a message. I was disappointed with the customer service and feel a couch should last more than 2 years in a home with no children or pets.I will think twice before purchasing items from them again. A previous loyal customer! GREAT PRICES But not if poor quality and no follow up.
Kirkland S is a US Home Goods Store based in Rehoboth Beach, Delaware. Kirkland S is located at 35000 Midway Outlet Dr Ste. 201, Rehoboth Beach, DE 19971, USA.
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